National Comprehensive Cancer Network



NCCN has been pleased to be able to provide free access to the NCCN Clinical Practice Guidelines in Oncology (NCCN Guidelines™), the NCCN Drugs & Biologics Compendium (NCCN Compendium™), and the NCCN Chemotherapy Order Templates (NCCN Templates™),  since they were developed. However, increased concern and regulatory rigor nationally in the general area of Continuing Medical Education, has resulted in a significant decrease in funds available to NCCN to support the communication and distribution of these important products. This circumstance has compelled NCCN to find new sources of revenue and, thus, to charge our users for access to the NCCN Compendium™ and the NCCN Templates™. Access to the NCCN Guidelines™ will continue to be free of charge.

1.   Why is a valid e-mail address required to register?
2.   What is the cost of the NCCN Compendium and the NCCN Templates?
3.   How much money is saved with a combination subscription?
4.   What is the discount for multiple users?
5.   How do I know when to reorder my subscription?
6.   How can I contact customer service about my subscription?
7.   Can I save a subscription in case I want to return to the website later?
8.   Will I be able to access the NCCN Compendium and NCCN Templates from my home computer?
9.   What if I forget my password?
10. What will you do with my address information?
11. When I enter my credit card information, how do I know that your site is secure?
12. If I’ve registered with NCCN previously, do I have to register again?
13. I’ve bookmarked and noted links from the old site in reference materials, will these still work?
14. When I attempt to log on NCCN.org, I receive the following error: “We do not have a match for that e-mail address/password combination in our system.”
15. Why am I redirected to United Healthcare when I log on?
16. Why am I redirected to the USOncology workspace when I log on?
17. After logging in, I am logged out when I visit the guidelines page.



1. Why is a valid e-mail address required to register?
A valid e-mail address is required for registration so that NCCN can verify your account information and each user can customize their experience on NCCN.org . Users who choose “Remember Me” can have the opportunity to bypass the login process each time they come to NCCN.org .

2. What is the cost of the NCCN Compendium and the NCCN Templates?
Per user, access to the NCCN Compendium is $549 per year and access to the NCCN Templates is $449 per year. Discounts are available for multiple users.

3. How much money is saved with a combination subscription?
When a user orders both the NCCN Compendium and the NCCN Templates at the same time, they will save $150. Additional discounts up to 15% are available for groups of 4 – 20 users from the same company.

4. What is the discount for multiple users?
Additional discounts are available for groups over 20 users. Please contact NCCN at usersupport@nccn.org  to learn about these options.

5. How do I know when to reorder my subscription?
On each user’s profile page, an account summary will appear identifying the days remaining in your subscription service.

6. How can I contact customer service about my subscription?
All subscription-related inquires can be processed through usersupport@nccn.org or 888.229.6188.

7. Can I save a subscription in case I want to return to the website later?
Yes. NCCN uses a shopping basket-style system to help you keep track of your order(s). You can come back to the website later to review your subscriptions and transactions.

8. Will I be able to access the Compendium and Templates from my home computer?
Yes, you will be able to access the NCCN Compendium and the NCCN Templates from any computer using your login information (e-mail address and password)

9. What if I forget my password?
You can request a new password from the login or profile page.

10. What will you do with my address information?
From time to time, NCCN will contact their users for updates and important information. Users will be able to modify their preferences through their profile page.

11. When I enter my credit card information, how do I know that your site is secure?
The website uses a SSL digital certificate for encryption of secured pages. This can be verified by the icon that looks like a lock on the browser that you are using and the URL will have ‘https’ at the beginning instead of just ‘http’.

12. If I’ve registered with NCCN previously, do I have to register again?
No, the system is set up to recognize returning users; however, you will need to answer some additional questions.

13. I’ve bookmarked and noted links from the old site in reference materials, will these still work?
No, these links will not be available to bookmark with the new site. To access the information, please log-in to NCCN.org

14. When I attempt to log on NCCN.org, I receive the following error: “We do not have a match for that e-mail address/password combination in our system.”
This error occurs when the incorrect password is entered. Please ensure that you have the correct username entered and attempt to retype the password. If you are still having issues, we recommend that you try using the Forgot your Password? option to reset it.

15. Why am I redirected to United Healthcare when I log on?
If you are being redirected to United Healthcare, your NCCN Compendium subscription has expired and needs to be updated. If you do not wish to use the NCCN Compendium and would like the tag removed from your account, please contact us at usersupport@nccn.org. To update your subscription please follow the steps below:

  1. Visit www.unitedhealthcareonline.com
  2. Under ‘Related Links’, click on NCCN Compendium Web site (free for UnitedHealthcare Online registered users)
  3. Enter your United Healthcare User ID and password.
  4. You will then be redirected to NCCN.org. If you are prompted to login, do so.
  5. Your NCCN Compendium subscription should be updated to an additional year from today’s date.

16. Why am I redirected to the USOncology workspace when I log on?
If you are being redirected to USOncology, your NCCN Compendium subscription has expired and needs to be updated. If you do not wish to use the NCCN Compendium and would like the tag removed from your account, please contact us at usersupport@nccn.org. To update your subscription after you are redirected, there is an NCCN link on the USOncology website. After choosing this link, you will be redirected to NCCN.org with an updated subscription.

17. After logging in, I am logged out when I visit the guidelines page.
If you logged on NCCN.org and were prompted with your profile update page (name, address, email, title, etc); simply verify that the information is correct and click Update Profile. Otherwise, this issue may be a cookies issue specific to the web browser. Please attempt to remove the cookies in the browser and login in again. If you are still having an issue, please contact us at usersupport@nccn.org.  

 

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